Common Questions
Considered answers.
A collection of the questions we hear most often, answered candidly.
We are, first, a private wellness institute — not a retailer. Our practice centers on personalized consultations and bespoke formulations. Our ready-made collection exists as a curated expression of that craft, not as our primary offering.
You begin with a comprehensive intake, followed by a 90-minute private consultation with your practitioner. You then receive a written wellness review and, when clinically indicated, a bespoke formulation composed for you alone.
No. Many clients begin — and remain — with lifestyle guidance and select ready-made supplements. A custom formulation is recommended only when specific goals or complexity make it the most precise path forward.
No. Our consultations are educational and informational, and are not a substitute for medical diagnosis or treatment. Our products are dietary supplements and are not intended to diagnose, treat, cure or prevent any disease.
Always consult your treating healthcare provider before beginning any supplement program — especially if you take prescription medication, are pregnant, nursing, or managing a medical condition. Never discontinue prescribed medication without guidance from your provider.
Every batch is assayed by independent third-party laboratories for identity, potency, heavy metals, microbial safety and pesticide residue. Certificates of analysis are available to every client on request.
From cultivators we can name, in regions we have visited. Our apothecary is built on long-term relationships with growers and processors who share our sourcing and stewardship standards.
Yes. We serve clients globally, subject to local regulations. Our concierge team will confirm shipping and any regional considerations during onboarding.